New name. Same people. Same quality dental care!

Questions & Answers

• Why should I choose you as my new dentist?
• My gums bleed after I brush.  Is this something I should be worried about?
• What insurance do you accept?
• Do you accept referrals?
• What do I do if I have an emergency when the office is closed?
• Will I be charged if I need to cancel an appointment?
• When should my son/daughter start seeing a dentist?
• How does the doctor keep up-to-date on all of the current techniques and materials?
• What different payment options do you provide?
• Why is flossing so important?
• How many times should I brush per day?
• Should I use mouthwash?
• With all these types of toothbrushes out there, which one do you recommend?

Why should I choose you as my new dentist?

The bottom line is that we sincerely care about you, the patient.  Each patient is unique, and we want to offer professional advice and let you make the final decision without pressure, just guidance.  We get to know you well, and we strive to make a difference in your life and positively impact the Sioux Falls community.  We educate all of our patients since oral health so greatly affects overall health.

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My gums bleed after I brush.  Is this something I should be worried about?

Bleeding gums may be a sign of gingivitis.  It might be time to set up an appointment with us for a professional cleaning.  We can give you oral hygiene instructions on how to brush and floss properly.

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What insurance do you accept?

Our office will submit insurance claims to any dental insurance company. We are a preferred provider for several companies. Please inquire about your specific coverage.  We will do our best to help you understand your dental insurance.

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Do you accept referrals?

We gladly accept them and are greatly complimented by them! Most of our new patients come from direct referrals from existing patients.

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What do I do if I have an emergency when the office is closed?

In case of emergency, please use our contact form and place “EMERGENCY” in your note to us. Describe the nature of the emergency in as much detail as possible. E-mail is the fastest form of communication since our staff has access to it remotely. Patients of record will be our first priority in emergencies.

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Will I be charged if I need to cancel an appointment?

As a courtesy to all of our patients, we would appreciate having cancellation notices at least 24 hours in advance. That way we can see a different patient who is waiting and may be able to come in during that time. We do realize emergencies happen and schedules get busy, and we’ll do our best to accommodate you.

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When should my son/daughter start seeing a dentist?

We recommend your children get their first dental checkup at one year of age. Our 1-year visits are complimentary and provide us an opportunity to educate you on your child’s dental health. The 1-year visit helps make children comfortable with the dental office at an early age.

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How does the doctor keep up-to-date on all of the current techniques and materials?

Both Dr. Hahn and Dr. Neuberger subscribe to industry journals to stay on top of the latest research and techniques in dentistry. Additionally, they attend continuing education to sharpen skills and further broaden their knowledge.

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What different payment options do you provide?

We accept dental insurance, cash, personal checks and all major credit cards including Visa and MasterCard.

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Why is flossing so important?

Regular flossing is imperative for oral health. Flossing takes out food particles in tight spaces your toothbrush can’t reach. It eliminates plaque and prevents gum disease. Flossing is just as important as brushing. Flossing every day will positively impact your oral health.

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How many times should I brush per day?

Brushing 2-3 times a day is a good routine. In a perfect world, a person would brush their teeth after every meal, but we know that is nearly impossible. Make sure to brush in the morning after breakfast and before bed to prevent bacteria and plaque build-up.

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Should I use mouthwash?

Mouthwash helps freshen breath and helps kill bacteria and remove plaque. However, mouthwash is just a supplement and is never a replacement for regular brushing and flossing.

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With all these types of toothbrushes out there, which one do you recommend?

There are many types out there now—everything from a $2 brush to a $120 brush. A manual toothbrush will suffice if used regularly and properly. Manual brushes must be replaced every three to four months. Electric toothbrushes are a great tool for people with periodontal disease, problems with manual dexterity, or for people who want convenience and superior cleaning power. We have Philips Sonicare toothbrushes available for purchase in our office for your convenience.

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